Our return and refund policy

At SL Tech Remote, we comply with the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Defective Products

If a remote control supplied by SL Tech Remote is faulty, defective, or does not perform as advertised, you may be entitled to:

  • Repair
  • Replacement
  • Refund

depending on the nature of the problem.

Please contact us within a reasonable time after discovering the issue.

Proof of purchase is required.

Change of Mind Returns

We do not offer refunds or exchanges for change of mind, incorrect selection, or compatibility issues unless required under Australian Consumer Law.

Customers are responsible for confirming compatibility before purchase.

Programmed Remotes

Remote controls that have been programmed, modified, or physically damaged after purchase may not be eligible for change-of-mind returns.

However, this does not limit your rights under Australian Consumer Law if the product is faulty.

 

Return Process

To request a return or warranty assessment, please contact:

 

SL Tech Remote

📞 0406 924 886

🌐 www.sltechremote.com.au

📧 Contact via website contact form

We may request photos, videos, or inspection of the product before approving a return.

 

Return Shipping

If the product is confirmed faulty, SL Tech Remote will cover reasonable return shipping costs.

If the product is not faulty, return shipping costs are the customer’s responsibility.

Frequently asked questions

We believe in transparent communication and want to address any common questions you might have about returning products or getting a refund. Our goal is to ensure a smooth and fair process for everyone.

If a customer isn't happy with their remote, what's the simplest way for them to return it or get a refund?

Yes, customers can return their remote or get a refund if they are not satisfied. Please contact us at info@sltechremote.com.au or call 0406 924 886 to initiate the process.

Does the remote need to be in perfect condition, or can it be a bit used for a return or refund?
For a return or refund, the remote needs to be in good condition. We understand minor wear might occur, but significant damage may affect your eligibility for a full refund.

How long after buying a remote can a customer still return it or ask for a refund?
You can return a remote or ask for a refund within 14 days of purchase. Please ensure you meet the return conditions outlined in this policy.

What happens if a customer receives a remote that doesn't work properly?
If you receive a remote that doesn't work properly, we offer a 100% refund. Please contact us immediately so we can assist you with the return and refund process.

How will I receive my refund?
Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Do I need proof of purchase for a return or refund?
Yes, a valid proof of purchase (e.g., receipt or order confirmation) is required for all returns and refunds.

Are there any items that cannot be returned or refunded?
Items that are severely damaged due to misuse or are outside the 14-day return window may not be eligible for a return or refund.

How do I contact SL-Tech Remote for a return?

You can contact us via email at info@sltechremote.com.au or by phone at 0406 924 886. Our team will guide you through the return process.

Your satisfaction is our priority

We are committed to providing you with high-quality remote controls and excellent customer service. If you have any concerns or questions about your purchase, don't hesitate to reach out. We're here to help.